Click OK to clear this message. Your AccountEdge software will shut down. Restart your AccountEdge software, make sure that any other users on the network are logged out, then reopen your company file.
Interruptions to network communications can damage a company file. While this alert does not necessarily mean the file has been damaged, you may wish to use the AccountEdge Data Optimisation Assistant to optimise your file. The Optimisation Assistant is in your AccountEdge software installation folder.
If you are able to optimise the file without errors, we recommend that you verify your company data. To verify your data, go to the
File menu and choose
Verify Company File. For more information about optimising and verifying your company file, refer to your user guide or online help.
If you are able to optimise the file without errors, we recommend that you verify your company file. To verify your data, go to the
File menu and choose
Verify Company File. For more information about optimising and verifying your company file, see
Servicing your company file.
If the Optimisation Assistant or the Company File Verification indicates that the problem cannot be repaired, you need to restore your company file from the latest backup. Note that any entries made since the last backup will need to be reentered. To learn more about restoring a backup of your company file see
Servicing your company file.
This alert message appears when you click Explore the sample company in the
Welcome to AccountEdge window and the sample company file isn’t stored in the same location as your AccountEdge software. The sample company file is named Widgets.myo.
If you know the actual location of the sample company file, click Follow Me in this message to open the
Open window. Use the
Open window to locate the sample company file.
If you know that the sample company file’s name has been changed, click Cancel in this message. Open the
Finder, then change the name of the sample company file back to Widgets.myo.
If you are able to optimise the file without errors, we recommend that you verify your company file. To verify your company file, go to the
File menu and choose
Verify Company File. For more information about optimising and verifying your company file, see
Servicing your company file.
If the Optimisation Assistant or the Company File Verification indicates that the problem cannot be repaired, you need to restore your company file from your latest backup. Note that any entries made since the last backup will need to be reentered. To learn more about restoring a backup of your company file see
Backing up and restoring company files.
The AccountEdge software on your computer isn’t communicating properly on your company’s peer-to-peer network. This message occurs if the software needed to support the AppleTalk or TCP/IP protocols hasn’t been properly installed on your workstation.
Your AccountEdge software must be used on a network that supports the AppleTalk or TCP/IP protocols. If your network currently does not support these protocols, you must install (or reinstall) one of them.
You may receive this message when you attempt to open your company file. Unless you have more than 10 users accessing your company file, this message indicates there are 10 lock files in the folder.
A lock file is created each time you open the company file and is deleted when you exit the company file. If the file is not exited properly the file is not deleted. A maximum of 10 lock files can be created.
The 10 lock files must be deleted manually. Make sure no users are logged in to the company file. To delete the lock files at the workstation where your company file is located, open the folder that contains your company file. Locate the files named lock0001.flk to lock0010.flk and delete them.
This error indicates that the company file has been closed incorrectly 10 times. Improper exits —mistakenly turning off your workstation while changes are being saved in your company file or experiencing power failures — can damage a company file. We recommend that you use the AccountEdge Data Optimisation Assistant to optimise your file. You can find the Optimisation Assistant in your software installation folder.
If you are able to optimise the file without errors, we recommend that you verify your company file. To verify your data, go to the
File menu and choose
Verify Company File. For more information about optimising and verifying your company file, see
Servicing your company file.
If the Optimisation Assistant or the Company File Verification indicates that the problem cannot be repaired, you need to restore your company file from your latest backup. Note that any entries made since the last backup will need to be reentered. To learn more about restoring a backup of your company file see
Servicing your company file.
A person at a different workstation has already opened this company file with the user ID that you entered in the
User ID field of the
Sign-on window. A user ID can be used by only one person at a time.
Either enter a different user ID in the User ID field of the
Sign-on window or wait until the user ID you want is no longer in use.
If nobody else is currently using the user ID you want to use, it’s possible that the company file was closed incorrectly the last time this user ID was used. If this is the case, all current users of the company file must close and then reopen the file. You should then be able to open the company file with this user ID again.
Use the AccountEdge Optimisation Assistant to optimise your company file. The Optimisation Assistant is designed to make your company file more efficient and is capable of fixing certain types of company file corruption. We recommend that you use the Optimisation Assistant regularly to keep your company file operating at its most efficient.
If you are able to optimise the file without errors, we recommend that you verify your company file. To verify your data, go to the
File menu and choose
Verify Company File. For more information about optimising and verifying your company file, see
Servicing your company file.
If the Optimisation Assistant or the Company File Verification indicates that the problem cannot be repaired, we recommend that you contact technical support. Take note of the wording of the alert message, as this will assist in solving your problem.
The protocol you selected, after selecting Multi-user Access in the
Sign-on window, isn’t available on your computer.
Select another protocol. AppleTalk or TCP/IP protocols must be installed on the same computer as your AccountEdge software if you wish to open your AccountEdge software in multi-user mode. If your system currently does not support one of these protocols, you must install (or re-install) one of them.
If you cannot open the company file at all, you need to restore your latest backup. Note that any entries made since the last backup will need to be reentered. To learn more about restoring a backup of your company file see
Backing up and restoring company files.
This alert message indicates that you are unable to read or write to the company file. You may have lost your connection to the network. The hard disk of the computer on which your company file is located may have very little free space, or the hard disk may be damaged.
The hard disk of the workstation on which your company file is located has very little free space. You won’t be able to enter further information in your company file until more free space is available.
You click Open your AccountEdge company file in the
Welcome to AccountEdge window and your company file’s name doesn’t show up in the
Open window that appears. This situation can result from the following:
Your company file is stored in a different location to your AccountEdge software. When the Open window appears, only the company files stored in the same location as your AccountEdge software are displayed.
Use the Open window to locate your company file and open it.
If your company file has been removed, you will need to restore your most recent backup of the file. Be sure to place the restored backup in the correct location on your network.
