Troubleshooting activated company files

The activation and confirmation of company files are sensitive to changes of the date in your computer’s system clock. In some circumstances, changes, or discrepancies in the system date initiate an immediate confirmation process.

Note that if you confirm a company file several times within a short period of time, you may be prevented from using the file until you contact MYOB Customer Service.

Workstations out of synchronization

If multiple users on different workstations are accessing a company file simultaneously and the dates in the system clocks of one or more workstations differ, you will need to synchronize clocks and confirm the company file the next time you open it.

note : Confirmation help

For more information about the confirmation process, and additional troubleshooting tips, see Activation and confirmation FAQs.

Related topics

■	Confirming activated company files

■	Activate the company file

■	Activation and confirmation FAQs