To reverse a customer payment if it was recorded on a bank deposit for undeposited funds

If you haven’t already read the Customer Payments Overview, see Finding, removing and reversing customer payments for more information.

Use this procedure only if your transactions are unchangeable. See What are changeable and unchangeable transactions? for more information.

The payment you want to reverse should be displayed. If you need help doing this, see To find a customer payment.

  1. Reverse a customer payment as you normally do. If you need help, see To reverse a customer payment.

  2. You have two options:

If you expect a replacement payment from the customer
  1. After you receive the replacement payment, click the Customer Payments button in the Sales command center to display the Customer Payments window.

  2. Enter the customer payment as you normally do, using the replacement payment’s amount in the Amount Received field. Be sure to select the Group with Undeposited Funds option. If you need help doing this, see Entering customer payments.

  3. Remove the reversal of the original payment and the replacement payment from the Enter Bank Deposit window. Click Prepare Bank Deposit from the Checkbook command center to open the Prepare Bank Deposit window.

  4. Select the reversal and the replacement payment by clicking the Deposit column.

  5. Click Record. You’re done!

If you don’t expect a replacement payment from the customer
  1. Click Record Journal Entry in the General Ledger Command Center.

  2. Enter the checking account where the payment was recorded in the Acct # column, then enter the payment amount in the Credit column.

  3. In the next line, enter your Undeposited Funds account in the Acct # column. The payment amount should appear in the Debit column. Click Record.

  4. Remove the reversal of the original payment and the journal entry you just created from the Enter Bank Deposit window. Click Prepare Bank Deposit from the Checkbook command center to open the Prepare Bank Deposit window.

  5. Select both the reversal and the journal entry by clicking the Deposit column.

  6. Click Record.

  7. To apply a bad debt credit to the customer’s open sales, follow the procedure To use a customer credit to remove a customer’s bad debt.

To reverse a customer payment if it was recorded on a bank deposit for undeposited funds