To remove applied customer credits or customers' refund checks

If you haven't already read the Customer Credits Overview, see Finding, removing and reversing customer credits for more information.

Use this procedure only if your transactions are changeable. See What are changeable and unchangeable transactions? for more information.

  1. The customer credit you want to remove should be displayed. If you need help doing this, see To find a customer credit before it's settled, To find a customer credit after it's applied or To find a customer credit after writing a refund check for it.

  2. Choose Delete Credit from the Edit menu.

To remove applied customer credits or customers' refund check