Using customer credits to remove customers' bad debt
Sales > Handling customer credits > Using customer credits to remove customers' bad debts
If you haven't received a payment and you now no longer expect a payment from a delinquent customer, you can apply a bad debt credit to the customer's open sale to close the customer's account.
On the other hand, if you've received a payment but the payment "bounced" you'll first reverse the payment and then apply the bad debt credit.
Step by step
To use a customer credit to remove a customer's bad debt
"To track a bounced payment from a customer" on page 354
"To reverse a bounced payment from a customer that was recorded on a bank deposit of grouped undeposited funds" on page 355
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