After you record a payment from a customer, you might want to view the transaction again sometime in the future. MYOB AccountEdge makes it easy to find the payment from a customer you've entered into the system.
You can also quickly delete or reverse the effects of a payment from a customer from your records. If your transactions are changeable, you can delete the payment altogether from your ledger; unchangeable transactions can only be reversed. When you reverse a payment from a customer, the effects of your original payment will no longer be part of your ledger; however, the original transaction and a record of the reversed payment, called a reversing transaction, will remain. Then, if you want, you can enter a new, correct transaction to replace the transaction you reversed.
If you notice a problem with a payment from a customer you've already applied to a sale, be aware that you can't simply change the payment. You'll need to delete or reverse the payment first, then re-create and re-apply the payment.
If you want to reverse a payment from a customer that was recorded on a bank deposit for undeposited funds, you'll complete some additional steps. When a payment is recorded in this manner, it is first recorded in the undeposited funds account and then the amount is transferred to the bank account when the bank deposit is recorded. While reversing the payment removes the payment from the undeposited funds account, the additional steps are needed to remove the payment from the bank account.
If a customer's payment "bounces," you can reverse the returned payment and, if you want, charge a penalty for the transaction. If you don't expect a replacement payment, you can use a customer credit to remove a customer's bad debt.
If a discount for early payment was included with the payment, you'll complete an additional step when deleting or reversing payments; you'll also delete or reverse the discount transaction.
You can also use the Bank Register window to view a complete transaction history for a selected date range a selected account and open the source window of each transaction for more detailed information.
Note: To delete a payment recorded on a bank deposit, you must first delete the bank deposit
If you want to delete a payment that was recorded on a bank deposit of receipts grouped in the undeposited funds account, you must first delete the bank deposit.
After the bank deposit has been deleted, payments that were included on the bank deposit can be deleted.
Whether a bank deposit or an individual payment can be deleted depends upon whether your company file is changeable or unchangeable.
Step by step
To find a payment from a customer