To delete a order with a deposit applied to it, and to write a refund check for the deposit amount

Use this procedure only if your transactions are changeable.

The order you want to delete should be displayed.

1. Delete any items, amounts, tax and freight from the invoice. When you're finished doing this, the amount in the Balance Due field will appear as a negative number.
2. Click Record.
3. A message appears, asking whether you wish to record the sale. Click OK.

You've just created a transaction, called a customer credit, that indicates that you owe the customer the amount of his or her deposit. In the remaining steps of this task, you'll write a refund check to the customer for the amount of the deposit.

4. Click the Sales Register option in the Sales Command Center then click the Returns & Credits tab. A list of all customer credits currently in your records will be displayed.
5. Click the Sales Register option in the Sales Command Center and then click the Returns & Credits tab.
6. Highlight the customer credit you recorded in step 2, then click the Pay Refund button.
7. The refund check appears in the Settle Returns & Credits window. Click Print to print and record the refund check, or click Record to record the check.