If your transactions are changeable, you can redisplay the original invoice using the Sales Register window and make whatever changes are needed and record the transaction again. If the items are inventoried, they will be returned to inventory. If the customer's paid for the items being returned, a customer credit will be created. Using the Sales Register, you can either print a refund check or apply the credit to another open sale for this customer.

If your transactions are unchangeable, you'll need to create a new invoice and enter negative amounts for the items being returned. Again, a customer credit will be created and inventoried items will be returned to inventory. See To credit a customer's account for an item invoice when the customer didn't return all the items for more information.

If you're unsure whether your transactions are changeable or unchangeable, please read What are changeable and unchangeable transactions before continuing.

This tip applies to:

Sales window -- Item layout