If you recorded a receipt but your account balance is unchanged, you may have entered the checking account as an allocation account by mistake. The effect of such a transaction would place money in the account, then remove it immediately, causing no change to the account's balance. It's also possible that you selected a checking or credit card account other than the one you intended, or you may have inadvertantly grouped the receipt with your undeposited funds.
Locate the payment in the Bank Register window. If you've used the checking account as the allocation account, the transaction will appear in the Bank Register twice -- once as a deposit, and a second time as a withdrawal. Click the zoom arrow that appears to the left of the transaction (if it appears twice, you can click either arrow); the transaction will appear in the Receive Money window as you originally entered it. Depending upon how your preferences have been set, you can either edit the incorrect account or reverse the transaction and reenter it with the correct account. (For more information, see What are changeable and unchangeable transactions?)
If the receipt doesn't appear in the Bank Register window, it's probably been grouped with your undeposited funds. If this is correct, simply include the receipt on your next deposit. Otherwise open the Transaction Journal window and locate the transaction. (It should appear on the Receipts tab.) Click the zoom arrow that appears to the left of the transaction; the transaction will appear in the Receive Money window as you originally entered it. Again, depending upon how your preferences have been set, you can either edit the incorrect account or reverse the transaction and reenter it with the correct account.
This tip applies to: