To delete a customer payment

Use this procedure only if your transactions are changeable. (Choosing changeable or unchangeable transactions)

Note: If a payment was recorded on a bank deposit of grouped undeposited funds, the deposit must be deleted first

The payment you want to delete should be displayed.

Choose Delete Payment from the Edit menu.

Note: If an alert states "You may not delete a deposit transaction for a recorded sale."

If the payment you deleted was originally used to fully pay a sale and any discounts for prompt payment applied to the sale, a message will appear. If you receive this message, continue to step 2.

If no prompt-payment discount message appears, you're finished -- the payment is deleted.

Display the discount in the Receive Payments window. (A discount is recorded as a Sales Journal (SJ) transaction. Look for the discount transaction using the Card or Invoice tab of the Find Transaction window.)

Choose Delete Payment from the Edit menu.