To reverse a customer payment

Sales > Receiving customer payments > Finding, deleting and reversing payments from customers >>

The payment you want to reverse should be displayed.

  1. Choose Reverse Payment from the Edit menu.


Note:  If you see Delete in the Edit menu but you want to reverse a transaction

After a few moments, a transaction in the opposite amount of the payment -- a reversing transaction -- will be displayed in the Receive Payments window.

  1. If you want, you can make a few changes to the transaction (such as the date and the memo), but you can't change the amounts that are associated with it.


If you're reversing a payment from a previous accounting period, consider assigning a date from that period to the transaction you just created. This will allow your reports for that accounting period to reflect the proper amounts.

  1. Click Record to record the reversed payment.


If the payment you reversed was originally used to fully pay a sale and any discounts for prompt payment applied to the sale, a message will appear. If you receive this message, continue to step 4.

If no prompt-payment discount message appears, continue to step 5.

  1. Display the discount in the Receive Payments window. (A discount is recorded as a Sales Journal (SJ) transaction. Look for the discount transaction using the Card or Invoice tab of the Find Transaction window.)


Choose Reverse Payment from the Edit menu, then click the Record button to reverse the discount.

  1. If the payment you reversed was recorded on a bank deposit of undeposited funds, continue to step 6, otherwise, you're finished.


  2. Click Prepare Bank Deposit from the Banking command center to open the Prepare Bank Deposit window.


  3. If the payment hasn't been recorded on a Prepare Bank Deposit transaction; that is, the original payment still appears in the window: Select the payment reversal (a negative amount) and the original transaction from the list of payments by clicking the Deposit column.


If the payment has been recorded on a Prepare Bank Deposit transaction; that is, the original payment doesn't appear in the window: Select the payment reversal (a negative amount) from the list of payments by clicking the Deposit column.

  1. Click Record.


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