Use this letter template to apologize for a problem your company has caused for a customer, and to assure the customer that the problem will be addressed.
CLEARWATER INTERNATIONAL
123 Elm Street
Parsippany, NJ 07860
11/4/03
John Smith
Smith Engineering
123 Main Street
Parsippany, NJ 07860
Dear John:
Please accept my sincere apology, on behalf of Clearwater International, for the difficulties we've caused you. We've made a sincere effort to address your problem, and we hope that you find the resolution satisfactory. Please contact me directly if you have any remaining issues or questions; it's important to me that your concerns are fully addressed.
Sincerely,
Mark Lee
Vice President