Use this letter template to let your customers know the items they've ordered are on backorder and will be shipped as soon as possible.
CLEARWATER INTERNATIONAL
254 Elm Street
Parsippany, NJ 07860
11/4/03
John Smith
Smith Engineering
123 Main Street
Parsippany, NJ 07860
Dear John:
Thank you for the order you placed. Unfortunately, the following item(s) you've ordered are currently on back order with our vendor.
We expect these items to arrive shortly, and we'll ship your order as soon as they do.
If you have any questions or you'd like to make a change to your order, please call us. We appreciate your business, and we apologize for any inconvenience this delay causes you.
Sincerely,
Mark Lee
Vice President