Cards
Reasons you may be out of balance
The following are reasons you may be out of balance in the Customer Balances window:
- The amount you entered for your linked accounts receivables account is incorrect.
Solution: Check the amount you entered as your opening balance for your linked receivables account. (Setup > Balances > Account Opening Balances) The opening balance of this account must equal the total amount of your historical sales. Correct the opening balance, if necessary.
- An amount you entered for a historical sale is incorrect.
Solution: Check the amount of each of your historical sales. The total amount of the historical sales you enter using the Historical Sale window must equal the opening balance of your linked accounts receivable account. Add, edit or delete your historical sales, if necessary.
- Your linked receivables account may been used incorrectly on a transaction.
Solution: Your linked receivables account may have been changed with a general journal entry you recorded or your linked receivables account may have been entered on a Service or Miscellaneous sale in error. Display the Accounts Transaction report to review all of the transactions for your linked receivables account; edit or delete your transactions, if necessary.
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