Sales

To handle a bounced customer check

The payment that "bounced" should be displayed. (To find a payment from a customer)

1. Reverse the payment. (To reverse a customer payment)



2. If you want to charge a penalty for the bounced payment, continue to steps 3 and 4. If you don't want to charge a penalty, continue to step 5.



3. Create a service or miscellaneous sale for the amount of the penalty. You may want to consult your accountant to determine the account you should use to track the penalty amount.



4. When you receive a payment for the penalty, apply the payment to the service or miscellaneous sale using the Receive Payments window.



5. If you no longer expect to receive a replacement payment for the bounced payment, you can apply a bad debt credit to the customer's open sale to close the customer's account. (To use customer credits to remove bad debts)

Related topics

• Receiving customer payments
• Finding, deleting and reversing payments from customers