Banking

Handling declined credit card transactions

A credit card payment authorization can be declined for many reasons. An invalid card number or card name are examples.

It is important to understand that a credit card payment that has been processed for authorization, whether accepted or denied, has also been recorded in your MYOB BusinessBasics company file. (You can authorize recorded payments only)

How you'll handle a declined credit card transaction depends upon whether your transactions are changeable or unchangeable. (Choosing changeable or unchangeable transactions)

• If your transactions are changeable

After a credit card payment has been denied, you'll delete the payment. You can then enter a new payment, if you wish.

(Note: You can't edit a credit card payment that has been declined and reauthorize it. If you edit a declined payment and try to reauthorize it, two payments will be applied to the sale: the edited payment and the reauthorized payment.)

• If you transactions are unchangeable

You'll reverse the payment. You can then enter a new payment, if you wish.

Note:  How to go to the Internet to visit Payments Gateway

Step by step

• To handle a declined payment (MYOB Merchant Account Service)

Related topics

• Using the MYOB Merchant Account Service
• Processing credit cards (MYOB Merchant Account Service)
• To handle customer credit card payments
• Payment Details view - Customer (Card Information window)
• To group undeposited funds
• To choose a linked account (undeposited funds)
• To record a bank deposit (undeposited funds)
• To print payment receipts
• To void a transaction (MYOB Merchant Account Service)
• To handle a chargeback (MYOB Merchant Account Service)
• To authorize a payment -- Standard Sale (MYOB Merchant Account Service)
• To authorize a payment -- Phone/Force (MYOB Merchant Account Service)
• Troubleshooting MYOB Merchant Account Service error messages