Banking

To handle a chargeback (MYOB Merchant Account Service)

Use these instructions only if your transactions are unchangeable. If your transactions are changeable, we suggest that you change the preference to perform this procedure. (Choosing changeable or unchangeable transactions)

1. Find the payment that is being charged back to you. (To find a payment from a customer)



2. Reverse the payment. (To reverse a customer payment)

The reversed payment will then appear in the Prepare Bank Deposit window. [To record a bank deposit (undeposited funds)]

Related topics

• Processing credit cards (MYOB Merchant Account Service)
• Finding, deleting and reversing payments from customers
• To handle a declined payment (MYOB Merchant Account Service)
• To void a transaction (MYOB Merchant Account Service)
• To handle customer credit card payments