To send personalized letters to customers with unpaid invoices (OfficeLink)

Importing and exporting data > Managing import and export records > Creating personalized letters using OfficeLink

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11	Click the A/R (Accounts Receivable) tab to display a list of all your unpaid receivables.

12	If you want to view detail about a specific sale, click the zoom arrow to the left of the customer’s name.

13	Click the Action column for each customer to whom you want to send a letter.

14	Click the Mail Merge button at the bottom of the window.

The Select From List window lists the letter templates you can use to create personalized letters for the customers you’ve selected. AccountEdge provides four templates for collection letters. Highlight the template you want from the following list, and click the Use Template button. [Samples of templates for personalized letters (OfficeLink)]

16	Your word processor will open, and a series of dialog boxes will allow you to enter your name and business title.