To reverse a payment from a customer

If you haven't already read the Receive Payments Overview, see Finding, removing and reversing payments from customers for more information.

Note: If you're reversing a payment from a customer that was recorded on a bank deposit of grouped undeposited funds

 If you're reversing a payment from a customer that was recorded on a bank deposit of receipts grouped in the undeposited funds account, you'll need to perform additional steps. After you reverse the payment, use the procedure To reverse a payment from a customer that was recorded on a bank deposit for undeposited funds.

The payment you want to reverse should be displayed. If you need help doing this, see To find a payment from a customer

  1. Choose Reverse Payment from the Edit menu.

Note: If you see Delete Payment in the Edit menu

The choice to Delete Payment appears in the Edit menu when your transactions are changeable. If you want to reverse a payment, you must first make your transactions unchangeable. See What are changeable and unchangeable transactions? to learn how to make your transactions unchangeable.

Then, if you want, you can return to your original preference -- changeable transactions -- after the payment is reversed.

    After a few moments, a transaction with the exact opposite amount of the payment will be displayed in the Receive Payments window.

  1. If you want, you can make a few changes to the transaction (such as the date and the memo), but you can't change the amounts that are associated with it.

    If you're reversing a payment from a previous accounting period, consider assigning a date from that period to the transaction you just created. This will allow your reports for that accounting period to reflect the proper amounts.

  1. Click Record to record the reversed payment.

    If the payment you reversed was originally used to fully pay a sale and any discounts for paying off the sale promptly applied to the sale, a message will appear. If you receive this message, continue to step 4.

    If no prompt-payment discount message appears, you're done --the payment is reversed.

  1. Display the discount in the Receive Payments window. (You can find discount transactions the same way as you find payments from customer; look for a transaction labeled "Discount" in the Find Transactions window.)

  2. Choose Reverse Payment from the Edit menu, then click the Record button to reverse the discount.

To reverse a payment from a customer