If you haven't already read the Receive Payments Overview, see Finding, removing and reversing payments from customers for more information.

1. If you haven't already, reverse the payment from a customer as you normally do. If you need help, see To reverse a payment from a customer.
2. Click Prepare Bank Deposit from the Banking command center to open the Prepare Bank Deposit window.
3. Select the payment reversal (a negative amount) from the list of payments by clicking the Deposit column.
4. Click Record. The payment from the customer has been removed from your checking account.