To reverse an applied customer credit

Use this procedure only if your transactions are changeable.

The customer credit you want to reverse should be displayed.

1. Choose Reverse Credit from the Edit menu. After a few moments, a new transaction, with an amount exactly opposite of the customer credit's amount, will be displayed in the Settle Returns & Credits window.
2. If you want, you can make a few changes to the new transaction (such as the date and the memo), but you can't change the amounts that are associated with it.
3. Click Record.

The applied customer credit is reversed, and the balance of the sale to which you originally applied the customer credit is returned to its previous amount.

4. Keep in mind that an outstanding customer credit exists again for this customer. To settle the customer credit, you can either apply the amount of the customer credit to the customer's outstanding sales balance or write a refund check to the customer for the amount of the customer credit.