To reverse a customer's refund check

Use this procedure only if your transactions are unchangeable.

The customer credit you want to reverse should be displayed.

1. Choose Reverse Credit from the Edit menu. After a few moments, a new transaction, with an amount exactly opposite of the refund check's amount, will be displayed in the Settle Returns & Credits window.
2. If you want, you can make a few changes to the new transaction (such as the date and the memo), but you can't change the amounts that are associated with it.
3. Click Record to record the new transaction. The Settle Returns & Credits window closes. The refund check is reversed.
4. Keep in mind that an outstanding customer credit exists again for this customer. To settle the customer credit, you can either apply the amount of the customer credit to the customer's outstanding sales balance or write a new refund check to the customer for the amount of the customer credit.