To delete an order with a deposit applied to it, and to write a refund check for the deposit amount.

To delete an invoice with a deposit applied

Use this procedure only If an alert states "You may not delete a deposit transaction for a recorded sale."

Use this procedure only if your transactions are changeable.

The invoice you want to delete should be displayed.

Delete any items, amounts, tax and freight from the invoice. When you're finished doing this, the amount in the Balance Due field will appear as a negative number.

Click Record.

A message asks whether you wish to record the sale. Click OK.

You've just created a transaction -- called a customer credit -- that indicates that you owe the customer the amount of his or her deposit. In the remaining steps of this task, you'll pay a refund to the customer for the amount of the deposit.

Click the Sales Register option in the Sales Command Center, then click the Returns & Credits tab. A list of all customer credits currently in your records will be displayed.

Click the Sales Register option in the Sales Command Center and then click the Returns & Credits tab.

Highlight the customer credit you recorded in step 2, then click the Pay Refund button.

The refund appears in the Settle Returns & Credits window.

If you're not paying the refund with a check, enter a word or letters in the Check # field; for example, CASH or an abbreviation for a credit card.

Click Print to print and record a refund check, or click Record to record the refund.