To reverse an invoice

To use this procedure, your transactions must be unchangeable. (Choosing changeable or unchangeable transactions)

The invoice you want to reverse should be displayed.

Choose Reverse Invoice from the Edit menu.

Note: If you see Delete in the Edit menu but you want to reverse a transaction

After a few moments, a customer credit will be displayed in the Sales window. If you want, you can make a few changes to the customer credit (such as the date and the memo), but you can't change the accounts, amounts and quantities that are associated with the customer credit.

If you're reversing a sale from a previous accounting period, consider assigning a date from that period to the customer credit. This will allow your reports for that accounting period to reflect the proper amounts.

Click Record Reversal to record the customer credit.

You have two choices to settle the customer credit:

Apply the amount of the customer credit to the customer's outstanding sales balance. (To apply a customer credit (Receive Payments window))

Pay a refund to the customer for the amount of the customer credit. [To pay a refund (Sales Register)]