Troubleshooting Topics List

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Troubleshooting Alert Messages Overview

• · Troubleshooting: alert and error messages

• · Causes and precautions

• · Back up on a regular basis!

Alert messages - company file and networking

• · A network error xxx has occurred.

• · A network error xxx has occurred. Unable to send message to yyy

• · An error occurred when/while...

• · Another user is currently backing up this company file. Unable to sign on at this time; please try again later.

• · I cannot find the MYOB AccountEdge company file named Widgets, Inc.

• · Index 38

• · MYOB AccountEdge was unable to register on the network. Please restart your computer to restore network services.

• · Network services are not available.

• · Network services, which are required for multi-user access, could not be initialized...

• · No more than 10 company files in any folder may be opened at one time.

• · Someone else has already signed on with the same User ID...

• · Termination Code...

• · The company file you've selected is a BESTBOOKS company file...

• · The company file you have selected is an MYOB company file...

• · The company file you have selected is customized for (country). This version of MYOB AccountEdge is for use in the United States.

• · The company file you have selected is Version x. MYOB AccountEdge requires Version y files...

• · The file you have chosen is not an AccountEdge company file.

• · The protocol you have selected cannot be found on your system

• · This file is damaged and cannot be used.

• · Unable to access company file

• · Unable to open file; file may be locked or in use, or access privileges may be incorrect...disk may be full.

• · WARNING: You have room to store only x more characters of information on your disk.

• · You have reached the maximum number of simultaneous users allowed under your MYOB AccountEdge Workstation...

Situations that may occur without an alert message

• · You can't start MYOB AccountEdge or open a company file

• · You can't find your company file

Alert messages - MYOB AccountEdge transactions

• · An account with journal entries may not be deleted.

• · The purchase of item xxx would leave you with no items on hand and a non-zero value in inventory.

• · This will value your inventory at less than $0.00.

• · You may not delete a deposit transaction for a recorded purchase

• · You may not delete a deposit transaction for a recorded sale