Banking

To handle a declined payment (MYOB Merchant Account Service)

Note:  You can subscribe to the MYOB Merchant Account Service to process credit card payments directly from AccountEdge

1. Open the Prepare Bank Deposit window. (Why do I open the Prepare Bank Deposit window to find a credit card payment?)



2. Find the transaction that has been declined. If you wish, use the Select Receipts by field to sort the transactions.



3. Click the zoom arrow next to the transaction to display the transaction.



4. What you do in this step depends upon whether your transactions are changeable or unchangeable. (Choosing changeable or unchangeable transactions)

If your transactions are changeable:

1. Choose Delete from the Edit menu.
(Note: You can't edit a credit card payment that has been declined and then try to reauthorize it. If you edit a declined payment and try to reauthorize it, two payments will be applied to the sale: the edited payment and the reauthorized payment.)


If your transactions are unchangeable:
1. Choose Reverse from the Edit menu.
2. When the reversing entry is displayed, click Record to record the reversal transaction. The reversal (a negative amount) will be displayed in the Prepare Bank Deposit window.
3. Click the Deposit column to choose the original and reversal transactions.
4. Click Record.
5. If you wish, enter a new payment for the customer. [To receive a payment (Receive Payments window)]




Related topics

• Handling declined credit card transactions
• Processing credit cards (MYOB Merchant Account Service)
• Using MYOB Business Services
• Using the MYOB Merchant Account Service
• To apply for the MYOB Merchant Account Service
• To handle a chargeback (MYOB Merchant Account Service)
• To authorize a payment -- Standard Sale (MYOB Merchant Account Service)
• To authorize a payment -- Phone/Force (MYOB Merchant Account Service)
• To void a transaction (MYOB Merchant Account Service)
• To handle customer credit card payments




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