Banking

To void a transaction (MYOB Merchant Account Service)

1. Find the credit card payment transaction that has been authorized and approved by the MYOB Merchant Account Service. (To find a payment from a customer)



2. Click the Details button to open the Applied Payment Details (sales) window.



3. Click the Void Authorization button to start the voiding process.

(Once a payment has been authorized, the Authorize button no longer appears; in its place is the Void Authorization button.)

4. When the void process is complete, you'll receive a message advising you that the transaction has been voided or that the void authorization has been declined.

• If the void authorization has been accepted the voided transaction will be reversed.

• If the void authorization is declined, you'll receive the message, "The transaction has been declined." A void authorization will be declined if, for example, the allotted time for voiding has passed.

5. Click Close to close the Processed Receipt window.



6. Decide what you want to do with the sale:

If the void authorization has been accepted: The payment no longer affects the sale; the payment has been reversed. At this time, you can accept a new payment for the sale or you can reverse (To reverse a transaction) or delete (To delete a transaction) the sale.

If the void authorization is declined: If the payment transaction can't be voided, you can issue a credit to the customer. (Entering customer credits, refunds and returns)

Related topics

• Processing credit cards (MYOB Merchant Account Service)
• Setting up MYOB Vendor Payments - electronic payments
• To apply for the MYOB Merchant Account Service
• To handle a declined payment (MYOB Merchant Account Service)
• To handle a chargeback (MYOB Merchant Account Service)
• To handle customer credit card payments