Troubleshooting Topics List

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Troubleshooting Alert Messages Overview

• Troubleshooting: alert and error messages

• Causes and precautions

• Back up on a regular basis!

Alert messages - company file and networking

• A network error xxx has occurred.

• A network error xxx has occurred. Unable to send message to yyy

• An error occurred when/while...

• Another user is currently backing up this company file. Unable to sign on at this time; please try again later.

• I cannot find the MYOB AccountEdge company file named Widgets, Inc.

• Index 38

• MYOB AccountEdge was unable to register on the network. Please restart your computer to restore network services.

• Network services are not available.

• Network services, which are required for multi-user access, could not be initialized...

• No more than 10 company files in any folder may be opened at one time.

• Someone else has already signed on with the same User ID...

• Termination Code...

• The company file you've selected is a BESTBOOKS company file...

• The company file you have selected is an MYOB company file...

• The company file you have selected is customized for (country). This version of MYOB AccountEdge is for use in the United States.

• The company file you have selected is Version x. MYOB AccountEdge requires Version y files...

• The file you have chosen is not an AccountEdge company file.

• The protocol you have selected cannot be found on your system

• This file is damaged and cannot be used.

• Unable to access company file

• Unable to open file; file may be locked or in use, or access privileges may be incorrect...disk may be full.

• WARNING: You have room to store only x more characters of information on your disk.

• You have reached the maximum number of simultaneous users allowed under your MYOB AccountEdge Workstation...

Situations that may occur without an alert message

• You can't start MYOB AccountEdge or open a company file

• You can't find your company file

Alert messages - MYOB AccountEdge transactions

• An account with journal entries may not be deleted.

• The purchase of item xxx would leave you with no items on hand and a non-zero value in inventory.

• This will value your inventory at less than $0.00.

• You may not delete a deposit transaction for a recorded purchase

• You may not delete a deposit transaction for a recorded sale