Banking

To handle a declined payment (MYOB Merchant Account Service)

Note:  You can subscribe to the MYOB Merchant Account Service to process credit card payments directly from AccountEdge

If a payment is declined, a warning message appears informing you that the authorization has been declined, but the payment has been recorded in your company file.

Included in the message is the question: Would you like to reverse/delete the payment? Whether you can reverse or delete depends upon whether your transactions are changeable or unchangeable. (Choosing changeable or unchangeable transactions)

  1. Click the OK button in the warning message.


To edit the payment (changeable):

  1. Change the account in the Deposit to Account field only if you no longer want to group the new payment in the Undeposited Funds account.

    Note: Skip this step if you plan to authorize a different credit card payment.


  2. Click the Details button and enter new payment information.


  3. Click Authorize if you wish to process a credit card payment. Click OK for other types of payments.


To delete the payment (changeable):

  1. Choose Delete from the Edit menu.


  2. If you wish, enter a new payment for the customer. [To receive a payment (Receive Payments window)]


To reverse the payment (unchangeable)

  1. Choose Reverse from the Edit menu.


  2. When the reversing entry is displayed, click Record to record the reversal transaction. The reversal (a negative amount) will be displayed in the Prepare Bank Deposit window.


  3. Click the Deposit column to choose the original and reversal transactions.


  4. Click Record.


  5. If you wish, enter a new payment for the customer. [To receive a payment (Receive Payments window)]


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