Banking

Handling chargebacks

A chargeback is a transaction that is initiated when a customer disputes a credit card charge and refuses to pay the credit card company for the charge. The credit card company then denies payment to the credit card processor who handled the transaction. The processor will then deduct the disputed amount from the merchant's account. [To handle a chargeback (MYOB Merchant Account Service)]

Holding credit card payments

Important:  If you swipe, authorize the payment before you leave the window: Click the Authorize button before the OK button! (MYOB Merchant Account Service)

Note:  How to go to the Internet to visit Payments Gateway

Step by step

• To handle a chargeback (MYOB Merchant Account Service)

Related topics

• Using the MYOB Merchant Account Service
• Processing credit cards (MYOB Merchant Account Service)
• To handle customer credit card payments
• Payment Details view - Customer (Card Information window)
• To group undeposited funds
• To choose a linked account (undeposited funds)
• To record a bank deposit (undeposited funds)
• To print payment receipts
• To handle a declined payment (MYOB Merchant Account Service)
• To void a transaction (MYOB Merchant Account Service)
• To handle a chargeback (MYOB Merchant Account Service)
• To authorize a payment -- Standard Sale (MYOB Merchant Account Service)
• To authorize a payment -- Phone/Force (MYOB Merchant Account Service)
• Troubleshooting MYOB Merchant Account Service error messages