If you are unable to view employee payroll details, contact information, banking details or payroll reports, your user access may be restricted to prevent you viewing and editing this information. If you need access, contact your system administrator.
User IDs can be set up to restrict access to employee payroll, banking and contact information stored in the card file and on reports. You can select broad restrictions, such as disallowing access to the employee card file, or you can set specific restrictions, such as viewing employee banking details. If you want to prevent a user from editing and viewing all payroll details, you need to restrict access to payroll reports as well as to employee card information and payroll command centre functions.
Once a paycheque is recorded, the cheque number can’t be changed. If you want to fix a duplicated paycheque number, open the payroll transaction with the duplicated cheque number in the original transaction window. You can only delete or reverse the transaction as your system allows, then reenter the transaction. For more information, see
Changing or deleting a transaction.
This may occur if you did not select the correct account for the transaction. To fix this, open the transaction in the original transaction window. Delete or reverse the payroll transaction as your system allows, then reenter the transaction. For more information, see
Changing or deleting a transaction.
Enter the cheque as you normally would using the Process Payroll Assistant. In the
Review & Edit Paycheque section, click the zoom arrow next to the name of the employee whose cheque is already printed. The
Pay Employee window appears. Select the
Already Printed option, then click
OK. Continue processing the pays as you normally would.
