Importing and exporting data > Managing import and export records > OfficeLink templates for personalized letters
Use this letter format for customers who have questioned an amount on their monthly statement. This letter indicates that you are looking into the matter and that you will credit the customer’s account for the amount in question while the matter is investigated.
Dear John:
Thanks for alerting us to your concerns about your statement. We are researching the charges on the statement, and we expect to contact you shortly with a resolution to the problem. In the meantime, we’ve credited your account for the amount in question.
Please feel free to call me if you have any further questions about this matter, or if I can assist you in some other way.
Sincerely,
Mark Lee
Vice President
Thanks for alerting us to your concerns about your statement. We are researching the charges on the statement, and we expect to contact you shortly with a resolution to the problem. In the meantime, we’ve credited your account for the amount in question.
Please feel free to call me if you have any further questions about this matter, or if I can assist you in some other way.
Sincerely,
Mark Lee
Vice President
