Troubleshooting your company file
You may receive warnings or error messages while working with your company file. This section covers some of the alert messages that may appear and offers some basic troubleshooting advice.
Company file damage
An interruption to your computer’s power supply while you are working with your company file can result in damage to your file.
If you experience an interruption, we recommend that you run the Optimisation Assistant. The Optimisation Assistant is designed to make your company file more efficient and is capable of fixing certain types of company file corruption. You can use the Optimisation Assistant as frequently as required. For example, you can use it after you have completed end-of-month reports or after each working day.
To optimise your company file, click Company File Maintenance from the welcome window and choose Optimise Company File.
If you optimise your company file without errors, we recommend that you also verify your company file. To verify your company file, go to the File menu and choose Verify Company File.
Verifying your company file
To verify your company file, go to the File menu and choose Verify Company File.
Backing up and Restoring your company file
We recommend that you back up your company file regularly and store your backup in a safe place, other than your computer or office.
To create a backup, go to the File menu and choose Back Up.
To restore your company file from a backup, click Company File Maintenance from the welcome window and choose Restore from a disk.
Alert Messages
If you encounter alert messages while using your AccountEdge software, see the following troubleshooting advice before contacting technical support.
The alert messages are divided into two sections:
■
Alert messages—company file
■
Alert messages—transactions

Click to show more information

Top of page