The payment you want to reverse should be displayed. If you need help doing this, see To find a payment from a customer

1. Select the correct procedure to reverse the bounced payment:
• To reverse a payment from a customer


• To reverse a payment from a customer that was recorded on a bank deposit for undeposited funds


2. If you want to charge a penalty for the bounced payment, continue to steps 3 and 4. If you don't want to charge a penalty, continue to step 5.
3. Create a service or miscellaneous sale for the amount of the penalty. You may want to consult your accountant to determine the account you should use to track the penalty amount.
4. When you receive a payment for the penalty, apply the payment to the service or miscellaneous sale using the Receive Payments window.
5. If you no longer expect to receive a replacement payment for the bounced payment, you can apply a bad debt credit to the customer's open sale to close the customer's account. For a step-by-step procedure, see To use a customer credit to remove a customer's bad debt.