To handle a declined transaction (MYOB Merchant Account Service)

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Note:  You can subscribe to the MYOB Merchant Account Service to process credit card payments directly from AccountEdge

  1. Open the Prepare Bank Deposit window


  2. Find the transaction that has been declined. If you wish, use the Select Receipts by field to sort the transactions.


  3. Click the zoom arrow next to the transaction to display the transaction.


  4. What you do in this step depends upon whether your transactions are changeable or unchangeable. (Choosing changeable or unchangeable transactions)


Changeable:

    1. Skip this step if you plan to authorize another credit card payment. Change the account in the Deposit to Account field only if you no longer want to group the new payment in the Undeposited Funds account.
    2. Click the Details button and enter new payment information.
    3. Click Authorize, if you wish to process a credit card payment. Click OK for other types of payments.

--OR --

    1. Choose Delete from the Edit menu.
    2. If you wish, enter a new payment for the customer. [To receive a payment (Receive Payments window)]

Unchangeable:

    1. Choose Reverse from the Edit menu.
    2. When the reversing entry is displayed, click Record to record the reversal transaction. The reversal (a negative amount) will be displayed in the Prepare Bank Deposit window.
    3. Click the Deposit column to choose the original and reversal transactions.
    4. Click Record.
    5. If you wish, enter a new payment for the customer. [To receive a payment (Receive Payments window)]

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