To receive a customer payment

The Receive Payments window should be displayed. (To find the Receive Payments window)

1. Deposit the payment in a bank account, or group it with your undeposited funds, if you want to make a deposit later. (Deposit to Account and Group with Other Undeposited Funds)
2. Enter the customer's name. Default entries will appear in a number of fields; review the date, in particular, and change it if necessary.
3. Enter the amount received. You can enter a payment method if you like, and you can add detailed payment information by clicking the Details button.

If you're using multicurrency and the customer has been assigned a foreign currency, the payment amount must be in that currency. You can review and update the exchange rate for this transaction by clicking the Exchange Rate button.

4. Enter a short, descriptive comment in the Memo field if you like. This information will appear on a number of reports.
5. Use the Amount Applied column to indicate which sales are being paid. Depending upon your choices in the Preferences window, the payment may be applied automatically for you. You can change these default entries if you like.

If the customer has overpaid you, simply enter the full amount in the Amount Applied column. A customer credit will be created automatically when you record the payment. You can either apply the credit to a future sale or print a refund check for the customer. (Applying customer credits and issuing refund checks)

If you're ready to pay all of the transactions in the list that have an Open status, click the Receive All button. The amounts required to do this will display automatically in the Amount Applied field and the Amount Received field in the checking portion of the window.

6. If the customer is eligible for early payment discounts, they will appear in the Discount column. You can change these amounts if you like. (Working with discount amounts for prompt payment)
7. If the customer owes a finance charge, you can enter that amount in the Finance Charge field.
8. When the payment has been fully applied (the Out of Balance field is zero), click Record.

If the customer overpaid you, a message will appear to alert you that a credit memo will be created for the customer. Click OK