Alert messages—company file

This alert message appears when you click Sample Company in the Welcome to AccountEdge Pro window and the sample company file isn’t stored in the default installation location as your AccountEdge software. The sample company file is named Widgets Ltd.

Solution No. 1

If you know the actual location of the sample company file, click Follow Me in this message to open the Open window. Use the Open window to locate the sample company file.

Solution No. 2

If you know that the sample company file’s name has been changed, click Cancel in this message. Open Windows Explorer or the Finder, then change the name of the sample company file back to Widgets Ltd.

Index 38

Situation

This message may appear when you try to open a company file which has been damaged.

Solution

You may be able to repair the file using the Data Optimisation Assistant. You can find the Optimisation Assistant in your software installation folder.

If you are able to optimise the file without errors, we recommend that you verify your company file. To verify your company file, go to the File menu and choose Verify Company File. For more information about optimising and verifying your company file, see Servicing your company file.

If the Optimisation Assistant or the Company File Verification indicates that the problem cannot be repaired, you need to restore your company file from your latest backup. Note that any entries made since the last backup will need to be reentered. To learn more about restoring a backup of your company file see Servicing your company file.

AccountEdge was unable to register on the network. Please restart your computer to restore network services

Situation

The AccountEdge software on your computer isn’t communicating properly with your network.

Solution

Click OK to clear this message. Restart your computer.

Network services are not available

Situation

The AccountEdge software on your computer isn’t communicating properly on your company’s peer-to-peer network.

Solution

Click OK to clear this message. Restart your computer.

Network services, which are required for multi-user access, could not be initialised...

Situation

The AccountEdge software on your computer isn’t communicating properly on your company’s peer-to-peer network. This message occurs if the software needed to support the NetBIOS, NetBEUI or TCP/IP protocols hasn’t been properly installed on your workstation.

Solution

Your AccountEdge software must be used on a network that supports the NetBIOS, NetBEUI or TCP/IP protocols. If your network currently does not support these protocols, you must install (or reinstall) one of them.

No more than 10 company files in any folder may be opened at one time

Situation

You may receive this message when you attempt to open your company file. Unless you have more than 10 users accessing your company file, this message indicates there are 10 lock files in the folder.

A lock file is created each time you open the company file and is deleted when you exit the company file. If the file is not exited properly the file is not deleted. A maximum of 10 lock files can be created.

Solution

You may wish to have your system administrator perform this task if they are more familiar with the configuration of your network.

The 10 lock files must be deleted manually. Make sure no users are logged in to the company file. To delete the lock files at the workstation where your company file is located, open the folder that contains your company file. Locate the files named lock0001.flk to lock0010.flk and delete them.

You should now be able to open the company file.

This error indicates that the company file has been closed incorrectly 10 times. Improper exits — using ctrl+alt+delete, mistakenly turning off your workstation while changes are being saved in your company file or experiencing power failures — can damage a company file. We recommend that you use the AccountEdge Data Optimisation Assistant to optimise your file. You can find the Optimisation Assistant in your software installation folder.

Someone else has already signed on with the same User ID...

Situation

A person at a different workstation has already opened this company file with the user ID that you entered in the User ID field of the Sign-on window. A user ID can be used by only one person at a time.

Solution

Either enter a different user ID in the User ID field of the Sign-on window or wait until the user ID you want is no longer in use.

If nobody else is currently using the user ID you want to use, it’s possible that the company file was closed incorrectly the last time this user ID was used. If this is the case, all current users of the company file must close and then reopen the file. You should then be able to open the company file with this user ID again.

Termination Code...

Situation

Most termination codes warn you that your company file may be damaged. Others may indicate a problem within your network.

Solution

Use the AccountEdge Optimisation Assistant to optimise your company file. The Optimisation Assistant is designed to make your company file more efficient and is capable of fixing certain types of company file corruption. We recommend that you use the Optimisation Assistant regularly to keep your company file operating at its most efficient.

You can find the Optimisation Assistant in your software installation folder.

If the Optimisation Assistant or the Company File Verification indicates that the problem cannot be repaired, we recommend that you contact technical support. Take note of the wording of the alert message, as this will assist in solving your problem.

If you are repeatedly receiving termination codes while using your AccountEdge software, we suggest that you contact technical support.

The company file you have selected is an AccountEdge company file...

Situation

The company file you attempted to open was created in a previous version of your software and cannot be used in its present form.

Solution

You need to upgrade the company file. You can find the AccountEdge Upgrade Assistant in the installation folder.

The file you have chosen is not an AccountEdgeAccountEdge Pro company file

The file you attempted to open is not a valid company file, and cannot be used by the your current version of the software.

The company file you have selected is version x. AccountEdge version y requires version y files...

Situation

The company file you attempted to open is from an older version of your software, and cannot be used by your current version of the software.

Solution

You need to upgrade the company file. You can find the AccountEdge Upgrade Assistant in the installation folder.

The company file you have selected is customised for (country). This version of AccountEdge software is for use in (your country)

You cannot open a company file in your AccountEdge software if that file was created using an AccountEdge software version of another country.

Solution

Open the company file in the correct version of the software.

The protocol you have selected cannot be found on your system

Situation

The protocol you selected, after selecting Multi-user Access in the Sign-on window, isn’t available on your computer.

Solution

Select another protocol. NetBIOS, NetBEUI or TCP/IP protocols must be installed on the same computer as your AccountEdge software if you wish to open your AccountEdge software in multi-user mode. If your system currently does not support one of these protocols, you must install (or re-install) one of them.

This file is damaged and cannot be used

Situation

This alert message appears when you attempt to open a company file that has been damaged.

Solution

If you can still open the company file, verify the file to try and detect and fix the error.

Solution

If you cannot open the company file at all, you need to restore your latest backup. Note that any entries made since the last backup will need to be reentered. To learn more about restoring a backup of your company file see Servicing your company file.

Unable to access company file

Situation

This alert message indicates that you are unable to read or write to the company file. You may have lost your connection to the network. The hard disk of the computer on which your company file is located may have very little free space, or the hard disk may be damaged.

Solution

Check that there is enough free space on the hard disk where your company file is located. Consult your system administrator as you will need to check the network connections.

Unable to open file; file may be locked or in use, or access privileges may be incorrect...disk may be full

Situation

This alert message may appear for a number of reasons.

Solution

Check to see that you have given full (read/write) access to the folder where your company file is located.

Ensure there is enough space on the hard disk of the computer where the company file is stored.

If another workstation is performing a single-user function, simply wait for the function to be completed, and then open the company file.

Check these additional possible solutions:

■	Each computer that uses AccountEdge Pro or AccountEdge Network Edition must have a unique name. Be sure that each hard disk has a different name. Also, be sure that a comma or a period doesn’t appear before the drive name.

■	Be sure that the name of the AccountEdge Pro support folder (the folder that contains the company file) is no longer than 27 characters long.

■	Be sure the company file isn’t locked. To check to see whether a file is locked, highlight the name of the company file in the Finder, and then choose Get Info from the File menu. If the Locked option is marked, unmark it.

WARNING: You have room to store only x more characters of information on your disk

Solution

The hard disk of the workstation on which your company file is located has very little free space. You won’t be able to enter further information in your company file until more free space is available.

You can’t find your company file

You click Open your AccountEdge company file in the Welcome to AccountEdge window and your company file’s name doesn’t show up in the Open window that appears. This situation can result from the following:

Situation No. 1

Your company file is stored in a different location to your AccountEdge software. When the Open window appears, only the company files stored in the same location as your AccountEdge software are displayed.

Solution

Use the Open window to locate your company file and open it.

Situation No. 2

Your company file was inadvertently deleted.

Solution

If your company file has been removed, you will need to restore your most recent backup of the file. Be sure to place the restored backup in the correct location on your network.

MapiEX could not open the message store or outbox

[Windows only] The way the software interacts with email was changed from using Simple MAPI to Extended MAPI.

Solution

Revert back to using the Simple MAPI by copying the MapiEX Disable.txt file from the AccountEdgexxxx/MapiEx Disabler folder to the AccountEdgexxxx folder.